Just got started
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Just got my account set up but every time I go to make changes or any updates is asking for my login and password, then it tells me my username or email doesn’t exist with any accounts? I just paid over $200 and I have an account I’m extremely confused.
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hi,
You might want a Staff to look at your account.
To get a Moderator/Staff reply for your question, add the modlook tag.
https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question -
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Howdy alexzandraegardner – No worries. We will get you sorted. Please let me know which site you are working on.
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Hi alexzandraegardner,
Can you please let us the address (URL) of the website you’re working on?
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veganallthethyme.com is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by BlueHost. Therefore, you need to contact them regarding your login issue.
We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can also ask over at the WordPress.org forums:
https://wordpress.org/support/
If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:
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