Just purchased and want to cancel — but indicates I’m ineligible?

  • Unknown's avatar
    6dyzgyqbjz · Member ·

    Hi!

    I just signed up for a 1-year personal plan, but have discovered I can’t upload plugins, so I want to cancel.

    I’ve followed the steps, but I get a ‘Remove’ button, not a ‘Cancel’ button.

    The docs say: ‘Note that if you see a Remove link rather than a Cancel link, your purchase is ineligible for a refund’

    …but since I purchased less than an hour ago, I believe I should be eligible!

    Any help appreciated.

    Thanks,
    Chris

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-95percentghost · Staff ·

    Hi there, we’re sorry to see you go so soon! Just out of curiosity, what sort of website would you be setting up?

    With regards to the refund, you’re definitely within the eligible refund period, so when you go through the cancellation flow it will issue you with a refund. I’ll pass on the request to update the docs!

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