Just updated to 4.7.3, now my website can't be reached

  • Unknown's avatar

    I just updated my wordpress to 4.7.3 and it basically severed my ability to admin/edit or even access my website. The only website my WP account links to is christiansautter.wordpress.com which is a blank template page. My domain is christiansautter.com and now it doesn’t seemed to be linked to my account as it was before. When I try to connect the domain, WP says I need to upgrade to premium for $99. The whole point of using wordpress was that I could build a simple site at my domain for free. Why did it disconnect me from my domain when I updated? Now when I try to just look at christiansautter.com it tells me that the site took too long to respond. What is going on?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Staff do all upgrades at wordpress.COM.

    I just updated my wordpress to 4.7.3 and it basically severed my ability to admin/edit or even access my website.

    That means you have a wordpress.ORG site.

    That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
    (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    re: wordpress.org support
    The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    re: Jetpack support
    Some Jetpack solutions are here http://jetpack.com/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  • Unknown's avatar

    christiansautter.com is hosted by IX Web Hosting
    Name Servers:
    ns24.ixwebhosting.com
    ns23.ixwebhosting.com

  • The topic ‘Just updated to 4.7.3, now my website can't be reached’ is closed to new replies.