Keep getting an error when trying to customize

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  jamiesmclean · Member · Jan 12, 2023 at 11:21 pm

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  Hi, I am hosting this site with Bluehost, and have installed a WordPress theme; however, when I try to customize it, I see that it comes up as an error screen. I realize now that an old WordPress account connected to this same email address may be the issue. I’ve deleted the old site, but I’m not sure how to connect the new one. Can anyone please help?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jan 13, 2023 at 5:31 pm

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  Hi there:

  I am hosting this site with Bluehost, and have installed a WordPress theme; however, when I try to customize it, I see that it comes up as an error screen. I realize now that an old WordPress account connected to this same email address may be the issue. I’ve deleted the old site, but I’m not sure how to connect the new one. 

  To avoid confusion, there are three different “WordPress” at play here:

  1. The free, open-source WordPress software which powers your website.
  2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
  3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

  Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

  Connecting your site to a WordPress.com account (using the Jetpack plugin) would have no impact on whether or not your WordPress install would have these errors you’re describing.

  You should reach out to Bluehost for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you find and fix this problem.

  If you still have trouble, please reach out to the WordPress community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  I hope that helps!