Keep getting logged out

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  furzeinahaze · Member · Dec 3, 2012 at 6:24 pm

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  I sign in and everything is fine until i try to get onto my Dashboard or Stats etc, i then get logged out and have to sign back in and the same thing gets repeated all over again. This started when the snow did!!

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · Dec 3, 2012 at 7:14 pm

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  To rule out a browser issue, since you already cleared your cookies, could you please try a different browser, like Chrome or Safari, and let me know if the same thing happens there?

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  timethief · Member · Dec 3, 2012 at 7:16 pm

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  You can download one of those browsers at this link http://browsehappy.com

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  furzeinahaze · Member · Dec 3, 2012 at 7:18 pm

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  I am now using Chrome instead of Firefox and it’s the same thing. I can log in but as soon as i try to get on my Dashboard i get logged out.

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  kathrynwp · Staff · Dec 3, 2012 at 7:21 pm

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  Thanks for letting me know. I’ll have one of our developers take a closer look at your user account and I’ll keep you posted.

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  furzeinahaze · Member · Dec 3, 2012 at 7:21 pm

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  Thank for your help, i’m grateful :)

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  kathrynwp · Staff · Dec 3, 2012 at 7:40 pm

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  I just wanted to clarify one thing – what does the address in your browser bar look at when you’re being logged out? Is it the wordpress.com dashboard you’re getting logged out of – i.e. http://wordpress.com/#!/settings/? Or is it your own site administration area dashboard, something that starts with http://furzesjournal.wordpress.com/?

  Thanks.

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  furzeinahaze · Member · Dec 3, 2012 at 7:47 pm

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  I am in the WP Dashboard on the stats page and clicking my own (furzesjournal) Dashboard from the drop down on the top right, but even if i come on to this forum and try to get back to stats page from the drop down, i get logged out.

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  furzeinahaze · Member · Dec 3, 2012 at 7:49 pm

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  Hold on!! I disabled the snow feature for ‘everywhere’ and i appear to be able to get onto my Dashboard now. I’ll log out and come back in and see if it’s all ok now.

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  kathrynwp · Staff · Dec 3, 2012 at 7:52 pm

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  Alright, thanks for the additional info!

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  kathrynwp · Staff · Dec 3, 2012 at 7:53 pm

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  Oh – we overlapped. Turning off the snow everywhere solved the issue? Let me know!

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  furzeinahaze · Member · Dec 3, 2012 at 8:00 pm

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  I’ve been round and round and back again testing it, just to be sure, and all seems to be ok now. I had a feeling it was the snow feature as my problem started when that did. I use a laptop so maybe my system just can’t cope with that feature, and everything is much faster again too since turning the snow off ‘everywhere’. Anyway all seems to be working again. Thanks very much for your time with this.

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  kathrynwp · Staff · Dec 3, 2012 at 8:13 pm

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  Glad to hear it! I’ve reported this to our developers just in case. Glad things are working again.