keeps loading

  • Unknown's avatar
    kormalno · Member ·

    Hello, I was working on the website as an admin and all of the sudden a data base connection error. Can you please look at this and help me solve this problem.

    Self-declared URL: abracam.be
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there,

    We’re sorry for the inconvenience, but we won’t be able to directly help you with your issue because your website isn’t hosted on our WordPress.com managed hosting service.

    Let us explain further. Our hosting service is specifically designed to optimize WordPress websites, offering enhanced security, improved performance, and dedicated in-house support for all your site-related queries. Unfortunately, our customized version of WordPress differs from the one you’re currently using with your hosting provider and we don’t have access to diagnose the problem on your site.

    However, there’s an alternative solution available. You have the option to transfer your site to our hosting service, which would grant you access to our in-house support. To simplify the migration process, we’ve developed a migration plugin called WPcom Migration. You can find it here: https://wordpress.org/plugins/wpcom-migration/. Just keep in mind that this option requires you to be on the Business plan.

    If you prefer to stick with your current provider, we recommend reaching out to the open-source WordPress forums at https://wordpress.org/support/forum/how-to-and-troubleshooting. The community there is more familiar with similar issues and will be able to provide you with the necessary assistance.

    Thank you for your understanding, and we appreciate your cooperation!

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