Kees Health Blueprint

• 

  llaketa · Member · Aug 23, 2021 at 4:44 pm

  • Copy link
  • Add topic to favorites

  Hello how do I get a refund – and cancel this site – I wasn’t aware this was a blog so I have a new site that I created but need to get rid of this one and get a refund so I can purchase what I need for the other site plus I need to use my business name for the new site that I have started creating that is under llaketa at the moment.

  Site: https://keeshealthblueprint.wordpress.com.
  WP.com: Yes
  Correct account: Yes

• 

  staff-blorbo · Staff · Aug 23, 2021 at 6:15 pm

  • Copy link

  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com

• 

  llaketa · Member · Aug 24, 2021 at 2:54 pm

  • Copy link

  Hello I put the information in to find it and this is what it says:

  Found it!
  This was a charge for:

  WordPress.com Premium
  khbps.com

  .xyz Domain Registration
  khbps.xyz

  Domain Mapping
  khbps.xyz

  View your receipt

  But when I go click on my receipt it can not pull it up – it came out of my account on 8/12/2021. Do I need to send you a screenshot of it?

• 

  helper-heroponriki · Member · Aug 24, 2021 at 3:33 pm

  • Copy link

  If you’re logged into your llaketa WordPress.com account, that’s why you won’t see the receipt.

  Since you have a valid transaction, please fill out the account recovery form here and you’ll be put in touch with Support who can help you with this. You can find that form here:

  https://wordpress.com/wp-login.php?action=recovery

  Hope that helps!