key does not appear to be valid

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  rachelcrossman2015 · Member · Oct 16, 2019 at 3:29 pm

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  Am locked out of my page; when clicking Get New Password I get a link but when I try and use it, see message that says “sorry that key does not appear to be valid”.

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  staff-zinnia · Staff · Oct 16, 2019 at 4:46 pm

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  Howdy –

  What site are you trying to work on? Please share a link to the site.

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  rachelcrossman2015 · Member · Oct 16, 2019 at 10:43 pm

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  This is the site I’m locked out of http://rachelcrossman.com/wp-login.php?redirect_to=http%3A%2F%2Frachelcrossman.com%2Fwp-admin%2F&reauth=1

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  staff-blorbo · Staff · Oct 16, 2019 at 10:52 pm

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  That is a self-hosted WordPress.org site, which we really can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: http://support.wordpress.com/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/