laneoffice.com site is down

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  administrator0c787c1b3a · Member · Oct 24, 2023 at 7:47 pm

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  a plugin update crashed my site, can not access.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Oct 25, 2023 at 12:37 pm

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  Hi there,

  I’m sorry to hear about the trouble you’re experiencing with your WordPress site. However, your website is hosted on a different hosting provider and uses the free, open-source version of the software, not on our WordPress.com managed hosting. This means we’re limited in our ability to directly investigate or resolve issues on sites not hosted with us.

  Our managed hosting at WordPress.com offers a variety of services designed to optimize and streamline the WordPress experience for our users. These services include expert support, automatic backups, updates, and more. If you’d like to learn more about our managed hosting offering, please visit:
  https://wordpress.com/hosting/

  One of the solutions we can suggest is considering a move to our WordPress.com managed hosting. We have an easy-to-use migration plugin that can assist in seamlessly transitioning your site over to our platform. This way, you can take advantage of the features and support we provide.

  

  Import a Website » Import using Move to WordPress.com

  in WordPress.com Support

  3 min read

  Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

  In the meantime, since you’re using the open-source version of WordPress, I’d recommend seeking assistance in the community support forums dedicated to this version. The community there is knowledgeable and can provide guidance tailored to issues like the one you’re facing. They are in the best position to help. You can find the relevant forum here:
  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  I hope this helps, and I wish you a swift resolution to your issue.