Launched a new site with a new host; need access to old files

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  pioneereq · Member · Feb 6, 2020 at 12:23 am

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  We moved to a new platform. New host, new site. Now, though, I can’t access my old files since the [domain]/wp-admin sends me to my new site. How do I get into the old files/site so I can pull media off before abandoning completely?

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  fstat · Staff · Feb 6, 2020 at 7:07 am

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  Hi there,

  You need to get in touch with your previous host and ask them to give you access to your old site.

  Please note that we can only provide support for sites that are hosted in our platform (WordPress.com). Since your site is using the open-source WordPress software you need to seek help at these forums:

  https://wordpress.org/support/forums/