"Leave Reply" form (under Comments) is missing important login icons!

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  michellechiklis · Member · Jul 28, 2012 at 5:05 pm

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  Hi,
  I have a blog hosted free on WordPress.com. My users reported to me they were having trouble commenting. So I logged in and checked, and the paragraph below the “comment” box in the “Leave A Reply” form definitely has a problem:

  Where it says “Please log in using one of these methods to post your comment:” there SHOULD be 3 little icons showing for the methods: WP, Twitter, and FB… but these icons have suddenly become INVISIBLE.

  Yes, the actual links are there. (If you actually know to mouse over them you can see the link destinations come up in the browser’s tiny status bar. Except that almost nobody actually knows to do that.) : (

  The problem is that these graphics are for mysterious reasons, INVISIBLE and my blog followers are completely confused, they don’t know where to click, so they believe they are stuck, unable to post comments.

  How do we make the ICONS re-appear in order to fix this please?
  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  michellechiklis · Member · Jul 28, 2012 at 5:15 pm

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  …I should also point out that it doesn’t matter which browser I try it in; Safari, Firefox and Chrome — all browsers are currently having this problem… I imagine the issue could be where the Icon graphics are being hosted at WordPress, possibly?

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  thistimethisspace · Member · Jul 28, 2012 at 5:20 pm

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  This thread is flagged for Staff attention. It’s the weekend so please be patient while waiting for a response.

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  kathrynwp · Staff · Jul 30, 2012 at 6:51 pm

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  Hi there – are you still not seeing the icons? I checked in Firefox and Chrome and see the icons correctly in both.

  Would it be possible to upload a screenshot to help in troubleshooting?

  Here’s a guide on how to make a screenshot, if you’re not sure: http://en.support.wordpress.com/make-a-screenshot/

  You can upload the screenshot in your Media Library and then post a link so I can see it.

  Thanks!

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  michellechiklis · Member · Jul 31, 2012 at 6:53 am

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  Hi, here is a link.

  I double checked again just now, and the icons are still not coming up.
  This is what I see when I go to the blog link, and attempt to leave a comment on one of the posts:
  http://carpoolcoutureandcocktails.files.wordpress.com/2012/07/page-detail-missing-icons.png

  Weird, because I can roll over the hotspots where the WP/Twitter/FB icons should be and I see the mouse “react” by turning into a hand and the status bar shows a link.

  To the novice however, this is like finding a lightswitch in the dark since the users need to know about these icons, to make comments…

  Thanks…

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  kathrynwp · Staff · Jul 31, 2012 at 1:12 pm

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  Thanks for the screenshot. The way the form works is that as soon as you put your cursor in the comment box and click, the various WordPress/Twitter/Facebook login options should appear.

  Would you let me know if you see that behavior? Thanks!

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  michellechiklis · Member · Jul 31, 2012 at 4:23 pm

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  Hi Kathryn, and thanks.

  Hurrah, the comment box now works again; something has fixed the problem I was describing all along (clicking in the comment box to be prompted with the message where it says “Please log in using one of these methods to post your comment:”) but seeing nothing. Today, we see all three little icons, no matter what browser.

  So thank you very much if you (or somebody behind the scenes) fixed something in regards to those icons!

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  timethief · Member · Jul 31, 2012 at 4:26 pm

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  Staff fixed this. Best wishes for happy blogging. :)

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  kathrynwp · Staff · Jul 31, 2012 at 5:37 pm

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  Excellent – glad all is back to normal. Just let us know if the problem happens again.