Let domain expire and now wordpress content not visible
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My domain (phoenixdelgado.com) is with GoDaddy but I accidentally let it expire. I was finally able to get it back/renewed several weeks ago (yay) but my wordpress content isn’t showing up any more. When I type phoenixdelgado.com in the search/address bar it says it’s ‘suspended.’ When I login to WordPress it says ‘You have 1 hidden WordPress site.’ I go to that setting but it says it’s visible so I try ‘hiding’ it and making it visible again. Nothing changes. I saw in another post that it had something to do with jetpack?
The other issue I have is that I have a gmail account with my domain as the extension (instead of @gmail.com). I can send emails but I cannot receive any since all of this happened. Any assistance is greatly appreciated!
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company, GoDaddy.
We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.
To clarify:
- WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
- WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.
Our support page dives more into the differences:
https://en.support.wordpress.com/com-vs-org/
I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums
Regards
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If I were to transfer the hosting to WordPress, would I be able to get some assistance then?
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You have the option to do so, but because your current WordPress site isn’t hosted with us, we don’t have access to your installation files or database to perform a restoration. Unfortunately, this means you would need to rebuild your site from scratch.
I suggest contacting GoDaddy, your current hosting provider, to request the restoration of your site files from a backup.
Once your site is up and running again, we’re here to assist you with migrating your content to our platform!
I hope this explanation is helpful! If you have any further questions or need assistance, please feel free to ask.
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