Leverage chat SDK in WordPress

  • Unknown's avatar
    pernesjinky27 · Member ·

    I am new in wordpress. May I ask on how we leverage or import chat SDK in wordpress?

  • staff-xantium · Staff ·

    Hello there @pernesjinky27!

    Thank you for asking about this. :)

    It seems you are asking about utilising an API as an integration with your WordPress.com website.

    In order to do this, you can review our Developer documentation for connecting with the Rest API, at the link shared below.

    https://developer.wordpress.com/docs/api/

    Please note that having access to the infrastructure of the website, in the way that you will need to interact with it, for this level of customisation, you will want to have a Business plan on your website.

    WP
    Choose a WordPress.com Plan » Business Plan
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    5 min read
    Choose the Business plan to create a supercharged WordPress website with plugins, third-party themes, and everything else you need to host a professional website. This guide explains what’s included in the WordPress.com Business plan. Included in the Business Plan The Business plan gives you: WordPress hosting. Everything included in the free version of WordPress.com. Everythin

    Feel free to review the general benefits of this plan, and our hosting infrastructure which supports it, at the link shared below:

    https://wordpress.com/hosting/

    I hope this has been helpful, but feel free to reach out if you have any further questions!

  • Unknown's avatar
    pernesjinky27 · Member ·

    Thanks for your reply.

    We have a third party chat SDK which is Avaya Chat SDK and we want to import/use it to our wordpress website to implement Avaya chat. Is that possible?

  • staff-xantium · Staff ·

    Hello there @pernesjinky27!

    Thank you for sharing more details.

    API integration is done via our REST API, which you can see the documentation for, at the link shared earlier in this thread, and once more, below:

    https://developer.wordpress.com/docs/api/

    If you have developed the plugin and API yourself, and would like information on how this can work alongside a plugin-enabled plan here on WordPress.com, you can reach out to our developer team directly, via the form at the link below:

    https://wordpress.com/support/developers/

    If the Avaya Chat SDK is already integrated into a WordPress plugin and is tested and ready for use, you can install it as a plugin, by first upgrading to the Business plan.

    https://wordpress.com/support/plugins/install-a-plugin/

    Should you need a developer’s assistance for any of the above integrations, we recommend the WordPress experts available at the freelancer network called Codeable.

    I hope this has been helpful, but feel free to reach out if you have any further questions!

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