License issue

  • Unknown's avatar
    sambartonhumphreys · Member ·

    I had a Theme license active when I canceled my WP account and now I can’t use the activation code on my new site. Is there anyway to deactive it once the WP license and domain was deleted?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • machellie · Staff ·

    Hi there, @sambartonhumphreys!

    Thanks for reaching out.

    To resolve that issue, you will actually want to reach out to your theme developer to see if they can help you create a new license or transfer the license to your new site.

    Keep in mind that we only offer support for sites hosted here with us at WordPress.com.

    For additional help with your WordPress.org website, visit the support forum at https://wordpress.org/support.

    Let me know if you have any questions!

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