"Like" option doesn´t working

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  tetzner · Member · Aug 12, 2014 at 5:23 pm

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  • Add topic to favorites

  This feature isn´t working

  Once you click it was not recording the “liked” comment

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 12, 2014 at 5:28 pm

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  Sorry about this. Please tell us:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
  (c) Exactly what you experience including what any error reports you receive state.
  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  tetzner · Member · Aug 12, 2014 at 5:38 pm

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  a) Notebook running Windows 7
  b) Google Chrome version 36.0.1985.125 m
  c) no error, the Like turns in a gold Star, but if you close and reopen isn´t marked as liked (it doesn´t save)

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  timethief · Member · Aug 12, 2014 at 5:41 pm

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  Thanks for providing your details. Please be patient while waiting.

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  shawnajroberts · Member · Aug 13, 2014 at 11:39 pm

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  Hi there!

  Can you make sure that you have third party cookies enabled? Here’s directions for doing that in Chrome:

  https://support.google.com/chrome/answer/95647?hl=en

  Also, is there a particular site this is happening to, or is it all WordPress.com sites?

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  tetzner · Member · Aug 13, 2014 at 11:43 pm

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  I just check and cookies are enabled

  I only use this feature in my 3 wordpress blogs and they are all with this error

  it set up as Like local, but wordpress not save it

  once I close the windows, it desappers

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  shawnajroberts · Member · Aug 14, 2014 at 4:47 pm

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  Thanks for checking that! I have a few more questions:

  1. Can you try liking this post on my test site?

  http://testsjr1.wordpress.com/2014/08/09/twenty-ten-caption-width-test/

  2. Can you check if you have any extensions installed in your browser? You can check this in Chrome via Window > Extensions.

  3. And are you having this issue in other browsers as well such as Firefox or Internet Explorer?

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  tetzner · Member · Aug 14, 2014 at 5:25 pm

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  This Test works fine:

  “
  Tetzner
  Your comment is awaiting moderation.

  Test
  Liked by you

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  shawnajroberts · Member · Aug 14, 2014 at 7:14 pm

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  Awesome. I also see that. Is there a post on your site that I can comment on and have you ‘like’?

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  tetzner · Member · Aug 14, 2014 at 7:46 pm

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  Yes!
  Try this one

  Sobre

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  shawnajroberts · Member · Aug 15, 2014 at 12:40 am

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  Great! I’ve just added a comment there for you.

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  tetzner · Member · Aug 15, 2014 at 1:06 am

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  nop… didn´t work

  

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  shawnajroberts · Member · Aug 15, 2014 at 1:11 am

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  Thanks for testing that! I just cleared the cache for your site, can you try liking my comment again?

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  tetzner · Member · Aug 15, 2014 at 1:24 am

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  I just did, not yet :(

  Should I clear Chrome cache too?

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  tetzner · Member · Aug 15, 2014 at 2:09 am

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  I tried to clean up all my caches and still doesn´t work in anyone of my 3 blogs, but worked on your test (without change nothing).

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  shawnajroberts · Member · Aug 15, 2014 at 11:22 pm

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  Thanks so much for your patience with this. I’ve asked our developers to take a look.

  I’ll let you know as soon as I hear back from them.

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  shawnajroberts · Member · Aug 24, 2014 at 12:21 am

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  Hi there!

  Sorry for the delay. Our devs should have this fixed up for you now. Let me know if you’re still having trouble!