link for password reset does not arrive

• 

  ratnaraj11 · Member · May 13, 2020 at 1:41 pm

  • Copy link
  • Add topic to favorites

  Hello,

  I would like to ask for help regarding password reset to the website http://personalpower.hu/.

  I cant enter my wp admin page personalpower.hu/wp-admin and I dont get any email to reset my password.

  Can you please assist?

  Thanks,

  Mark Paput

• 

  adarshhalan · Member · May 13, 2020 at 2:46 pm

  • Copy link

  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

  Thanks