Link not working

  • Unknown's avatar
    thatstanya · Member ·

    Hi,

    I have recently taken over the website for the Science Faculty at Monash University, Melbourne. Unfortunately since December, the website has been unaccessible and it says it has been redirected too many times. The login details I was give are as below, but these do not seem to be working. It is really important that we retrieve the data stored on the website as it is used by academics, researchers and teachers across Australia, and we have no back up of this. Could you please help me?

    Login page: http://monash.edu/science-education/wp-admin

    1 Username: [redacted by staff]
    email: (email visible only to moderators and staff)
    Password: [redacted by staff]

    Thank you,
    Tanya

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-mckluskey · Staff ·

    Hi Tanya,

    That site is not hosted with WordPress.com, so I’m afraid we can’t help with this.

    Have a look at this page; it should help you reset the password:
    https://wordpress.org/support/article/resetting-your-password/.

    I’ve redacted the info you shared above, it’s never a good idea to share a password with anyone.

    If you need more help with the site, try asking at https://wordpress.org/support/forums/.

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