Linking account

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  anniesweetgoodse684f9c23a · Member · Aug 12, 2020 at 4:07 pm

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  Hi! I wanted to link my new email address to another account – and when I did the process created a whole new account. I need assistance to resolve this issue. I didn’t want a whole new account, I merely wanted to update the email address to the other account.

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  vinitdhake · Member · Aug 12, 2020 at 6:05 pm

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  Hi there,

  I am adding a modlook to the thread. So that a staff member will soon help you with this.

  Thanks!

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  supernovia · Staff · Aug 12, 2020 at 6:55 pm

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  Hi @anniesweetgoodse684f9c23a, this will take a few steps. We can work with you one step at a time if needed, but here is the overview:

  1. Get this address out of this account. You’ll need to change this address to an alias:
  https://wordpress.com/me/account

  For example, instead of

  (email visible only to moderators and staff)

  Use this:

  (email visible only to moderators and staff)

  You can make that +1, +whatever, +doesnotmatter … whatever letters or numbers make the most sense to you.

  2. You will receive an email to confirm the change. Click to confirm.

  3. When that’s done, close the account:

  Close Your Account

  4. Log into the correct account, using the username and password

  5. Change to this email address

  If you get stuck, let us know which step you’re on and how we can help.

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  anniesweetgoodse684f9c23a · Member · Aug 15, 2020 at 10:23 pm

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  Hi, i Im still having trouble. Is someone able to help me?

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  staff-mckluskey · Staff · Aug 16, 2020 at 7:43 am

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  Have you followed the steps outlined by @supernovia? What seems to be the issue?