Live chat?

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  itmanagergrandlodgescotland · Member · Aug 18, 2021 at 10:41 am

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  How do you access it?

  Site: https://www.grandlodgescotland.com.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

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  actuallynoah · Member · Aug 18, 2021 at 10:46 am

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  Live chat is for Premium or higher plans. The instructions are:

  When you are logged into WordPress.com, click on the blue and white ? icon in the lower right corner to access all of our Help resources. Then, click the Contact Us button. Type your question in the box under “How can we help?” and then press Chat with us to begin the chat session.

  See https://wordpress.com/support/live-chat/

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  staff-totoro · Staff · Aug 18, 2021 at 8:09 pm

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  Hi @itmanagergrandlodgescotlandorg

  We’re limited in how we can help because we don’t actually host your site on WordPress.com. Your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer on our managed WordPress service. Because of this we don’t have access to your server files or the ability to take a closer look.

  The open source version of WordPress (which GoDaddy uses) does offer support but not by phone. However you can ask for help in the support forums here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Optionally you can migrate to our hosting so we can provide more direct support, here’s how: https://transferto.wordpress.com/self-hosted-wordpress-org/

  If you upgrade to our Business plan, it is possible to seamlessly move over an exact copy of your site, and once here you would have priority support. If you purchase the Annual Business Plan, you also have access to 24/7 live chat support for any questions you have.

  Hope that helps. Please let us know if you have any more questions.