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  erikamaewp · Member · May 15, 2023 at 9:13 pm

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  Hello,

  Why we don’t have live chat support? What account should be used in order for live support will show? We really need a live chat support in order to ask some questions that need an immediate answer.

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · May 16, 2023 at 11:52 am

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  Hi there,

  I understand how important live chat support can be, especially when you have immediate questions to address.

  However, it seems there might be a bit of confusion. Your website, linkedhelpers.com, appears to be hosted by Bluehost, not WordPress.com. Both WordPress.com and Bluehost are different hosting companies. While WordPress.com does offer a range of hosting services, we are different from Bluehost. As a matter of fact, your site is using the open-source WordPress.org software.

  If you need support regarding your hosting plan, you should reach out to Bluehost’s support. They will be able to assist you with any hosting-related issues or questions you may have.

  On the other hand, if you need help specifically about your WordPress installation, you can post your questions in the official WordPress.org support forums at https://wordpress.org/support/forums/. The forums are populated with knowledgeable and helpful WordPress community members who can provide guidance on a wide range of topics.

  I hope this clears up any confusion, and I wish you the best of luck with your website.

  That said, if you’re interested in enjoying the performance and stability benefits of our managed hosting, as well as access to our in-house support and live chat option, we’d be more than happy to welcome you to WordPress.com! To make the transition as smooth as possible, we’ve created a step-by-step guide on how to migrate your existing site to our platform: https://wordpress.com/support/import-using-move-to-wordpress-com/

  If you’re interested in exploring this option or have any further questions about WordPress.com, please don’t hesitate to reach out. We’re here to help and make your website management experience as enjoyable as possible.