LIve chat
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Live chat is not available for me. Does anyone else have issues with live chat or is it only me?
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
I checked your account and confirmed that live chat access is enabled. Can you tell us what happens when you go to https://wordpress.com/help → click Contact Support and choose the Live Chat option to send a message?
Thanks!
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Same for me! For at least 2 months I’ve been getting this message despite my business plan: “Live chat – The chat is temporarily unavailable”. Even though I have a business plan
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Hey @nellydarbois,
Thanks for reaching out and we appreciate your patience!
What is the issue you face? We’ll do our best to help you and get you the support you need. :)
Thank you again!
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hI @aleone89,
Here it is below. For the past 2 months, I have not been able to contact support through live chat. Regardless of the time or day, it always says “unavailable.” This is very frustrating, especially considering that support is included in the Business package.
As for email support, again, in 90% of cases, I am unable to click on “send my message.”
Best,
Nelly -
Thanks for letting us know, @nellydarbois. Are you seeing that when you click the question mark in the upper right?
And, can you share more context about what you see when you try to send an email?
I am unable to click on “send my message.”
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I’m not sure which question mark you’re referring to.
Regardless of my questions, I see the same thing. I first see the automatically generated AI response. If it’s not correct, I’m offered the option to contact someone, but that’s where it doesn’t work, no matter what my questions are (about WordPress features).
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Hi there,
Looks like chat was unavailable due to increased support volume. I’ve just checked your account and can confirm that chat is available to you.
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No it’s not, I’ve just checked and it’s still unavailable. I try at various times of the day, almost every day, and it’s always the case.
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I had checked yesterday and saw the live chat option then, which is why I wondered if you were accessing it in some other way. But, right now I do see it’s unavailable.
If it’s not correct, I’m offered the option to contact someone, but that’s where it doesn’t work, no matter what my questions are
Can you share what happens when you try to use the email support option?
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This won’t solve the problem of live chat, which I can’t access even though it’s included in my plan :)
When the mail contact doesn’t work, the continue/send button isn’t clickable. This happens 90% of the time, but not 100%, and it’s a problem because I have to come back up to 20 times before I can send a single message.
Chat support never works. 100% of the time, even though it’s included in my plan. It’s a big problem.
I’d like to solve my problem for live chat in particular.Best,
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Hey there,
Many thanks for this additional information.
Chat support never works. 100% of the time, even though it’s included in my plan. It’s a big problem.
I’d like to follow this up internally – you mention that availability is 100% not there – which of course from our end, isn’t necessarily the case, but it could very well be from your end.
Can you tell us your location and also can you tell us the times of where you’ve checked throughout the day and not had much luck with accessing live chat.
Many thanks in advance!
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Hi, I live in France.
I try at lots of different times, it never works for the chat.- Every day from Monday to Sunday
- Any time: UTC+02:00: 7am, 8am, 9am, 10am, 12pm, 3pm, 4pm, 5pm, 6pm, 7pm, 8pm, 10pm, 11pm
Best,
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