live chat

• 

  thecrispythought · Member · Jan 16, 2024 at 4:21 pm

  • Copy link
  • Add topic to favorites

  I have been charged on this account and on another account (email visible only to moderators and staff). I had canceled the subscription but it still charged me. I don’t have access to the emails anymore and can’t login to dispute it can you help me?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Jan 16, 2024 at 10:15 pm

  • Copy link

  Hi there,

  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the upgrade you are trying to manage.

  Thanks!