live chat

  • Unknown's avatar
    brianjpempus · Member ·

    live chat

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Live chat is currently unavailable for the Easter holiday. It will reopen at 07:00 UTC on Monday, April 21, 2025. You can start a new chat after live chat reopens by following this guide.

    In the meantime, have you had a chance to check out our response in your other thread? You can read it by clicking here.

    Please feel free to let me know if you have more questions. I’ll be happy to help you here.

  • Unknown's avatar
    butterfly0104sa · Member ·

    Hello, I am unable to get into the back end of my website. Received message stating that there has been a privacy leak. In need of urgent help

  • Unknown's avatar
    elcristofue · Member ·

    Hello @butterfly0104sa! I’m sorry to hear about the issue you’re facing.

    Could you please share your site’s domain name so I can take a closer look? Also, are you currently able to log in to your WordPress.com account?

    Once I have a bit more detail, I’ll be happy to help further. Looking forward to hearing from you!

  • Unknown's avatar
    bienlaurenc · Member ·

    Hi. A website I manage is missing. When I attempt to log in, I am met with this warning:

    This site could be risky

    Advanced Security blocked access to 

    http://iyfhshsp.com/?dn=referer_detectπd=5POL4F2O4

    This site might compromise your device or contain high-risk content.

    To avoid these risks, we recommend avoiding this site.

    Additionally, the URL says: http://www.northmiamiseniorhigh1972.org/cgi-sys/suspendedpage.cgi

    What is happening? Why can’t it be accessed? Thank you.

  • Unknown's avatar
    tudi1 · Member ·

    Good morning Team WordPress l need help. My website doesn’t save or publish draft vis the WordPress app but it does work perfectly on web

  • Unknown's avatar
    tudi1 · Member ·

    Whenever l try to use WordPress app, l get the response “Can’t complete action” and then my site goes off with the response “the firewall on this server is blocking your connection”

  • Unknown's avatar
    saginpj · Member ·

    Hi @tudi1,

    It looks like you’ve been having trouble using the WordPress.com app, and it seems the firewall on your server might be blocking the connection. When you get a chance, try switching to a different network or using mobile data to see if that helps. If you’re able to, temporarily turning off the firewall could also help determine if that’s the cause.

    As for the issue with drafts not appearing as expected — this could be related to your browser cache. I’d recommend clearing the cache and trying again using either a different browser or a private/incognito window. If possible, it’s also worth checking from a different device or network.

    If the issue continues, feel free to create a new topic at https://wordpress.com/forums/ so we can take a closer look and help further.

  • Unknown's avatar
    saginpj · Member ·

    Hi @bienlaurenc,

    If you’re referring to the site iyfhshsp.com, I wanted to let you know that it’s not hosted on WordPress.com. Based on our tools, it appears to be hosted with Confluence Networks, which you can confirm here: https://wordpress.com/site-profiler/http://iyfhshsp.com. You’ll want to get in touch with your current hosting provider for help with that site.

    If you were trying to report a missing WordPress.com site or not working as expected, could you please create a new ticket at https://wordpress.com/forums/? When you do, include the site URL and any other details you have so we can take it from there and help you out.

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