Live Chat

• 

  rajitgola · Member · Jul 31, 2016 at 10:35 am

  • Copy link
  • Add topic to favorites

  Unable to have live chat . Need help

  The blog I need help with is: (visible only to logged in users)

• 

  geoffreyshilling · Member · Jul 31, 2016 at 10:39 am

  • Copy link

  If you’re a WordPress.com Business subscriber, you’ll have access to priority Live Chat Support (7am-7pm US EST).

  Do you currently have a WordPress.com Business plan?

  Learn more about live chat:
  https://en.support.wordpress.com/live-chat/

  What are you having trouble with? Maybe I can help get you pointed in the right direction.

• 

  rajitgola · Member · Jul 31, 2016 at 11:07 am

  • Copy link

  i have a business plan still i am not able to access live chat

• 

  geoffreyshilling · Member · Jul 31, 2016 at 11:11 am

  • Copy link

  I have added the modlook tag so a staff member can work with you on this issue.

  Note: Adding the modlook tag is how you can get Moderator/Staff assistance in the forums:
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

• 

  staff-ozmodiar · Staff · Jul 31, 2016 at 4:20 pm

  • Copy link

  The issue is that the WordPress.com user account that you are posting from is not the owner of any upgrades.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to access livechat.