live chat

• 

  amygoflowme · Member · Dec 6, 2016 at 12:44 am

  • Copy link
  • Add topic to favorites

  I need to speak to a human being. We pay for premium. How do I start a live chat with you?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Dec 6, 2016 at 3:35 am

  • Copy link

  All support docs are at https://en.support.wordpress.com/

  See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact

  Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:

  help@wordpress.com

• 

  supernovia · Staff · Dec 7, 2016 at 3:18 am

  • Copy link

  @amygoflowme interesting, from the other ticket it looks like your site is not hosted here (as you have your domain pointed to cloudflare instead of to wordpress.com)

  Can you log into the account that has an upgrade, then get in touch with us via chat? (The one you’re logged into now does not have upgrades, which is why you’re being sent to the forums.)

  We’ll help you sort it out.

• 

  amygoflowme · Member · Dec 7, 2016 at 11:51 pm

  • Copy link

  Hi @supernova,
  Not sure how to log into another account other than the one I have. How do I access upgrades using my current account? Does an admin for our account have to grant that access? If yes, can you show us what that process is so I can show the admin how to do it?
  thanks,
  Amy

• 

  supernovia · Staff · Dec 8, 2016 at 6:44 pm

  • Copy link

  @amygoflowme as an editor you don’t have access to the site upgrades settings, but can you log in as the primary owner? Or can they log in and get in touch with us?

• 

  amygoflowme · Member · Dec 8, 2016 at 11:57 pm

  • Copy link

  Hi @supernovia, I’ve been upgraded to Admin status and still can’t access chat. It says chat in the menu but just takes me back to the forums. Beyond frustrated! Is there a number we can call? Can you gchat me? Something?

• 

  supernovia · Staff · Dec 10, 2016 at 12:14 am

  • Copy link

  @amygoflowme the upgrade owner has access to chat. I’ll email you though to see if we can work out this issue. Cheers :)