live chat

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  rababsaab · Member · Feb 23, 2017 at 6:27 pm

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  I was told I can have a live chat here. Can you assist as to where can I have a live chat?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 23, 2017 at 6:29 pm

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  All support docs are at https://en.support.wordpress.com/

  See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact

  Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:

  [email protected]

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  timethief · Member · Feb 23, 2017 at 6:30 pm

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  That said the quick and easy way to get help is to post exactly what you need help with into this thread.

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  timethief · Member · Feb 23, 2017 at 6:31 pm

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  Have you noted the Staff response in your first thread https://en.forums.wordpress.com/topic/dns-settings-and-cname-record?replies=4#post-2876403

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  kokkieh · Staff · Feb 24, 2017 at 2:18 pm

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  Hi there,

  You don’t own any plans on WordPress.com, so you won’t be able to access live chat or direct email support.

  The domain on your site is owned by the user, rubahay, so that user will have access to direct email support, but they are also not able to access live chat as they don’t own a plan either.