Live Chat

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  fitnessempireau · Member · Mar 13, 2017 at 8:30 pm

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  Hey Guys, I’m on a premium plan and it says I have the ability use live chat for support, but I can’t see it anywhere? Does anyone know where I can find it? I’ve used the help instructions and followed to find the feature, but there is no Live Chat option avaiable on my premium account? Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 13, 2017 at 8:31 pm

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  If you wish to contact Staff on any matter rather than posting details into a support thread like this one, and tagging a support thread with modlook please read on.

  How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  All support docs are at https://en.support.wordpress.com/, and that link is found on every page in this site, and on the bottom of every Admin page on every blog hosted here, and and at the bottom of every support forum thread and page.

  Go to https://en.support.wordpress.com/ and type in Getting WordPress.com Support into the search box and click https://en.support.wordpress.com/?s=Getting+WordPress.com+Support+

  Results: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact

  Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:
  help@wordpress.com