live chat

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  kenfirst · Member · Jul 10, 2017 at 6:27 pm

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  Hi I have a premium account why cant I access live chat?

  The blog I need help with is: (visible only to logged in users)

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  akumarjain · Staff · Jul 10, 2017 at 6:31 pm

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  If you have a WordPress.com plan, you’ll have access to priority Live Chat Support from https://wordpress.com/help/contact page. Make sure you are logged into correct WordPress.com account which has the upgrade attached to it.

  Chat is currently available 24/5 and during limited hours on weekends. At times when all operators are busy or unavailable, you’ll be able to get through to private email support.

  On rare occasions, Live Chat Support is also subject to closure or limited hours during our company meetings.

  See more details on https://en.support.wordpress.com/live-chat/ page.

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  timethief · Member · Jul 10, 2017 at 6:32 pm

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  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  * You will have to replace “name_of_blog” with the actual blog’s name in that URL.

  I recommend bookmarking that link or memorizing it.

  You can update your email address here https://wordpress.com/me

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

  If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  If required use the account recovery form
  https://en.support.wordpress.com/account-recovery/

  Recover Your Account