live chat

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  groveireland · Member · Nov 22, 2018 at 4:35 pm

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  why do i not no longer have access to live chat when i am still a paying customer? I need help with a domain name that i have purchased through this website and yet i can’t get in contact with anyone.

  The blog I need help with is: (visible only to logged in users)

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  neelgajjar · Member · Nov 22, 2018 at 4:38 pm

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  hi there,

  Till my knowloedge, you need an paid plan to have live chat support here, not sure!

  Please post your concern regarding the purchased domain over here.

  I have added “modlook” tag for the staff assistance. You will get a reply soon from the staff.

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  groveireland · Member · Nov 22, 2018 at 4:42 pm

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  I did have a paid plan but talking on the live chat they suggesting that I would be better using the host to use wordpress.org. I now have a problem with the domain name I have purchased but the information on the website about changing the named servers is not working in this case. This problem has taken so long because I have been unable to get assistance to fix it.

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  neelgajjar · Member · Nov 22, 2018 at 4:46 pm

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  I have already tagged this topic the staff.
  They will reply soon.

  Till then read the below guide
  https://en.support.wordpress.com/move-domain/change-name-servers/

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  groveireland · Member · Nov 22, 2018 at 4:54 pm

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  Ok thank you.

  My purchased domain name won’t add to the list of domain names on my account so i can’t even get to the change ‘named server’ page. Thanks for your help though.

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  groveireland · Member · Nov 22, 2018 at 5:10 pm

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  I have been trying to start my own website all week and all I need to do is get my domain name to work on my hosted site. I was recommended to buy my domain here and it would very easily be directed to the host but it says that my purchased domain is connected to a wordpress.com already. Is there anyone I can speak to PLEASE!!

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  kokkieh · Staff · Nov 22, 2018 at 5:52 pm

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  Hi there,

  You don’t have access to live chat because the account you’re using to post here doesn’t own any upgrades at all any more – you’ve cancelled them all, including your domain.

  You’re also already being helped by another staff member in https://en.forums.wordpress.com/topic/changing-name-server-8/

  Please be patient while waiting for a reply there, and please don’t start new threads if you’re already being helped elsewhere.