Live chat- Account

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  j8568699 · Member · Nov 2, 2020 at 5:00 am

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  Hello,

  I would like to know how to enter live chat? I have a problem with login to my another account and even can’t access the wp-login to editing my website. It’s urgent. Thank you

  Best Regards,
  Claire

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  ryrhino00 · Member · Nov 2, 2020 at 5:12 am

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  Hi,

  You need a paid plan to be able to use Live chat.

  If you don’t have a paid plan this forum is where to get help.

  https://wordpress.com/support/help-support-options/

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  j8568699 · Member · Nov 2, 2020 at 6:55 am

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  Hi Ryrhino

  Thank you for your response, here is the problem, I did have account connect to my current website editor, the link looks like as below
  http://77.104.150.34/~wolmo070/wp-login.php?redirect_to=http%3A%2F%2F77.104.150.34%2F%7Ewolmo070%2Fwp-admin%2F&reauth=1

  but few months ago I delete my account by mistake, I’ve paid bought some theme from that account as well. However, I still can access the link above to edit my website until now. My question is who can help me to restore the account if it’s possible. Thank you very much

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  ryrhino00 · Member · Nov 2, 2020 at 7:10 am

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  What is the URL of your site?

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  j8568699 · Member · Nov 2, 2020 at 7:17 am

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  it’s the one I just give it to you above @_@

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  fstat · Staff · Nov 2, 2020 at 8:17 am

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by Siteground. Therefore, you need to contact them regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us. If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org