Live chat and email unavailable?

  • Unknown's avatar
    randomnestfamily69 · Member ·

    Why is live chat and email not available to paying customers? This is extremely frustrating and time consuming.
    https://screenpal.com/watch/c0QuqRV5Iv4

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there @randomnestfamily69; that screencapture is very helpful. I’ll share it with the team. Can you confirm what browser and device you’re using here, and whether you have the same issue in another browser?

    In the meantime, here’s how you can access your PHP logs. Or if you’re running into an issue and want us to look for errors, feel free to send more details here. We could also reach out by email if you prefer.

    WP
    Site Monitoring
    in WordPress.com Support
    4 min read
    On WordPress.com sites with hosting features activated, you can access important metrics that help developers and advanced users to troubleshoot issues with a plugin or theme. This feature is available on sites with the WordPress.com Business or Commerce plan. Access the Site Monitor To access the Site Monitoring page, visit your site’s dashboard and navigate to Tools → Site Monitori
  • Unknown's avatar
    randomnestfamily69 · Member ·

    This article has helped a ton, thank you for answering my log question.

    For the other questions, I am using my Microsoft browser and Lenovo device. I have not used any other browser.

  • staff-totoro · Staff ·

    For the other questions, I am using my Microsoft browser and Lenovo device. I have not used any other browser.

    Thanks for confirming.

    Often when there is an issue like the one shared in your video it can be traced to an expired (or broken) login auth cookie stored on your local web browser. It looks like you are using Google Chrome as your browser, so with this in mind I would like you to try the following

    • clear your cache and cookies based on the steps google recommends here: https://support.google.com/accounts/answer/32050
    • Also make sure you are not blocking any “3rd party cookies” as explained in that guide as well.
    • If you continue to have loading issues after completing those steps, I would like you to try another browser instead, like Firefox, as a test. Are you able to proceed if you use a browser other than Chrome?

    Thanks for the additional info!

  • Unknown's avatar
    randomnestfamily69 · Member ·

    Ill try it thank you.

  • Unknown's avatar
    artdealership · Member ·

    This happens to me sometimes, too. I just wait a few, complete some other task and try back later.

  • Unknown's avatar
    dragstor · Member ·

    This happens to me sometimes, too. I just wait a few, complete some other task and try back later.

    Sure!

    As a reminder, site logs are available for sites with the Business and Commerce plan upgrades 😊

  • Unknown's avatar
    artdealership · Member ·

    As a reminder, I pay for 2 business sites, as I have been for over 5 years. WordPress, please fix your site!

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