Live Chat and Return Help

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  breanabrill23 · Member · Oct 29, 2017 at 11:17 pm

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  For some reason my live chat does not load, all it says is “Loading contact form” where the form should load. I need help on a refund ASAP and this seems to be the only means of communication.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 29, 2017 at 11:21 pm

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  Please act on all the tips here https://en.support.wordpress.com/browser-issues/ first.

  • Make sure you are running an up to date browser version found at http://browsehappy.com
  • Make sure you have both JavaScript and third party cookies enabled https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies.
  • Disable any adblocker browser add-ons and all browser extensions and adons.
  • Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  • Try using another browser.

  All sites with upgraded plans include access to live chat support. https://wordpress.com/help/contact At times when all operators are busy or unavailable, you’ll be able to get through to private email support.

  Chat is currently available 24/5 and during limited hours on weekends. At times when all operators are busy or unavailable, you’ll be able to get through to private email support.

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  breanabrill23 · Member · Oct 29, 2017 at 11:25 pm

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  I have already done all of those, still does not work.

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  timethief · Member · Oct 29, 2017 at 11:28 pm

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  If you are not successful please post this specific info here first:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  divinepaintinganddecorating · Member · Dec 4, 2017 at 1:55 pm

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  I have been charged £30 and I have checked my accounts and it says I have not ordered anything? Why have I been charged?

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  themagicrobot · Member · Dec 4, 2017 at 3:32 pm

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  @divinepaintinganddecorating To get assistance without hijacking someone elses old thread it would be advisable to start a new thread in the support forum. Have you got more than one WordPress.com account as divinepaintingdecorating.com was created 3rd January 2017 and the renewal would consequently be taken around now.