Live chat support

  • Unknown's avatar
    rachelshan082 · Member ·

    Hi, I have a few questions regarding the WordPress website business plan,
    First, one of the included services in the business plan: is Live Chat support, is this service provided by Crisp?
    Second, if so what pricing plan(Crisp has 3 pricing plan in total: basic/Pro/Unlimited) does the WordPress business plan comes with?
    Third, if we would like to upgrade to a better plan for our live chat support can we be able to purchase the plan through WordPress? or do we need to use Crisp instead? and if we use Crisp to upgrade our plan how we connect back to our website from WordPress?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    The live chat feature mentioned in the Business plan’s description is an exclusive support service provided to our customers. This feature allows for real-time assistance with any issues or questions. You can learn more here: https://wordpress.com/support/live-chat/

    Crisp is a separate company from WordPress.com. They offer an official plugin for WordPress that can be easily installed on any WordPress.com site running on a Business or eCommerce plan.

    For further details about Crisp’s various plans and pricing, we encourage you to visit their website at https://crisp.chat/en/pricing/

    Also, I noticed that you’ve already added the Business plan to your cart, so for a little extra savings, I’ve added a discount coupon in there as well. You will see the reduced total if you look here: https://wordpress.com/checkout/sentrasmart.wordpress.com

    If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help!

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