Live chat support?
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Trying to get access to my account which was protected by two factor authentication. I have my other email but cannot access WordPress or my account using that email since I don’t have access to my old phone number and did not transfer my authenticator application on my phone properly (only for email and not WordPress). Can you help?
The blog I need help with is: (visible only to logged in users)
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All support docs are at https://en.support.wordpress.com/
See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/
There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contactLive chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/
re: direct email support
Also note, that you can email WordPress.COM Staff at: -
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I have canceled my subscription for over a week now and my account has not been credited
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@johnvowens I’m going to close this thread as the post is a few days old and I replied to you earlier today by email. That way, all your support is in one place.
@latestnewws Please start a new thread for your question and tag it with ‘modlook’ for a staff reply. Once you’ve done so, we will take a look at what has happened to your refund. Thanks :)
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