live chat support

• 

  sofidilla · Member · Apr 11, 2017 at 8:28 pm

  • Copy link
  • Add topic to favorites

  why isn’t there a button for live chat support someone please just send me a link what is going on with this website

  The blog I need help with is: (visible only to logged in users)

• 

  superbuild12345 · Member · Apr 16, 2017 at 1:48 am

  • Copy link

  i know! where is the live chat button!!!! So frustrating!

• 

  hacchism · Staff · Apr 16, 2017 at 2:00 am

  • Copy link

  Hi there,

  First, please make sure that you have an upgraded plan. If so, please go to https://wordpress.com/help/contact. But sometimes the live chat support isn’t available if it’s full. Then, alternatively, they provide you the e-mail support.

  Thanks :)

• 

  tanningcouture · Member · Apr 17, 2017 at 5:38 pm

  • Copy link

  Im on the same boat!!! my website isn’t working because I need my domain DNS to be switched. my domain isnt in my account!!! so frustrating!!!

• 

  timethief · Member · Apr 17, 2017 at 5:40 pm

  • Copy link

  @tanningcouture
  Please click this link http://starringsue.com/ and read the error message there.

  You can’t get there from here (site_id mismatch error). This happens when an external blog (a self-hosted blog using the Stats plugin) is pointed to WordPress.com by DNS. If you are trying to migrate away from WordPress.com, please update your DNS to point the domain to your own server. Otherwise please contact WordPress.com support and explain what you were trying to do, what steps you took, what you expected to happen, and what actually happened. It’s probably Andy’s fault.

  What exactly are you trying to do?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  supernovia · Staff · Apr 17, 2017 at 5:54 pm

  • Copy link

  Hey there @tanningcouture, your domain expired recently. I’ll email for more details to help you get that back.

• 

  supernovia · Staff · Apr 17, 2017 at 5:58 pm

  • Copy link

  To everyone: live chat (24 hours on business days) comes with upgraded paid plans, which you can buy or confirm here: https://wordpress.com/plans

  For those who only have free sites, I recommend trying the resources at http://wordpress.com/help/ . If you need to post a question, be sure to post a description of the trouble you’re having so our community and staff can help.

• 

  supernovia · Staff · Apr 17, 2017 at 6:05 pm

  • Copy link

  @tanningcouture please watch for my email & let us know here if you don’t get it soon.