Live Chat Support Isn't Working!

  • Unknown's avatar
    kjfarnham · Member ·

    Every time I click to start a chat, I get a message highlighted in orange telling the tools didn’t load (no kidding) and if I have an adblocker I should disable and reload. I don’t have an adblocker that would prevent WordPress chat from load, not that I know of anyway. And I’ve used the chat option a few times before. I’ve been trying to figure this out for about an hour now. Every single Google search I do to try to figure this out ultimately leads to the WordPress chat screen and I get the same orange message! What’s going on? Why should I pay full price for Premium when this feature isn’t even working?

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Howdy!

    Thanks for getting in touch! Have you already tried to sign out and back in to your account?

    How is your connection speed? You can test that at speedtest.net One last question, do you still get this orange flagged message from another internet connection? Like at work, home, school, or a neighbors place?

    I’m happy to help with your question while we figure out the chat situation. Please post the details here. Or I can email you if that is preferred. Just let me know.

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