Live chat support not available

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  mertonnews · Member · May 28, 2020 at 11:00 am

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  We’re on the Business plan but can’t access the premium live chat support here: https://wordpress.com/help/contact. The only option on there is email.

  Is it down or is the problem specific to us?

  The blog I need help with is: (visible only to logged in users)

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  mertonnews · Member · May 28, 2020 at 11:55 am

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  We’ve now had an email from WordPress.com support saying “We’re having a high number of inquiries and people contacting us at the same time and it’s true that chat might not be available at certain periods of time.”

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  staff-mckluskey · Staff · May 28, 2020 at 1:18 pm

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  Hi there!

  That is true, the pandemic seems to have moved everything online and the volume of inquires is very high at the moment.
  Feel free to reply to the email my colleague sent you, we’ll stay in touch there :)