Live chat support – Unable to locate
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Hello, I’ve been unable to locate any form of live-chat support.
The blog I need help with is: (visible only to logged in users)
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Have you upgraded to a Personal or Premium plan which is required for live-chat support?
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Hi there,
I see your site does have a Personal plan, but your username does not owned it. Only the user, thenewsteadgroup, who owns the plan has the ability to connect to live chat. It works this way for the Premium Plan as well. The Business Plan is the only plan that allows all admins on the site to connect to live chat support.
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hi i need support with my website http://www.b2ha.co.za its not opening on internet explorer, think is my jarvis theme but cant seem to pin point what plugin is stopping it to open fully it stops at 95%
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Your site is not hosted on WordPress.com so we’re not able to help with it. We don’t have any access to your site’s dashboard.
Please contact your hosting provider, or post in the self-hosted forums for help:
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i cant find live chat and I have a paid account. i need help with my home page being blank!
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The account you’re using to post here does not own any sites, and doesn’t own any upgrades, which is why you can’t access live chat. To access chat you need to be logged in as the account that bought the upgrade.
What is your site’s address? Then I should be able to tell you the correct username.
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