Live chat – where to find it?

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  dstest818 · Member · May 19, 2017 at 3:21 pm

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  Maybe I’m going crazy but I can’t find the link or anything to get to WordPress live chat support

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · May 26, 2017 at 11:41 am

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  Hello @dstest818
  Live chat support is only available for the users with a paid WordPress.COM plan.
  Read this: https://en.support.wordpress.com/live-chat/

  How to access live chat? If you have upgraded to a paid plan, then you can access the live chat by going to My Sites → Help(Question Mark Icon) and clicking on the Contact Us button at the very bottom.
  More info about his can be found here:
  https://en.support.wordpress.com/help-support-options/#live-chat-support

  What about the free users? Read this:

  Where should I go for support?

  • If you have a paid upgrade, please use the “Contact Support” form. If you have a paid plan (Personal, Premium, or Business) and we have chatters available, you’ll be able to chat with us live. Otherwise you can submit the form and we’ll follow up by email.

  • If you do not have a paid upgrade, please post your question in our community forums.

  • If you specifically need help with CSS (changing the fonts, colors, hiding or rearranging aspects of your theme), please ask for advice in the CSS Customization forum.

  • For help with a premium theme, please post your question in the premium support forum for your theme.

  • If your comments are being marked as spam, please contact our Akismet team.

  • If you have a self-hosted WordPress.org site, please use the WordPress.org forums for support, or contact your web hosting provider. If you need help with the Jetpack plugin specifically, please contact Jetpack support.

  Quoted from: https://en.support.wordpress.com/help-support-options/

  Hope these help 🙂