Live Customer Support Chat

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  adadestiny · Member · Jan 26, 2022 at 5:40 pm

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  I need to access live customer support chat and don’t know how? I don’t see the blue icon at the bottom right side of the page.

  I don’t have a site with WordPress.com yet

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  staartmees · Member · Jan 26, 2022 at 5:48 pm

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  Live chat support is only available if you have a paid wordpress.com plan Premium or higher on a yearly base.

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  staff-sheva · Staff · Jan 26, 2022 at 9:51 pm

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  Hi @adadestiny,

  To add to what @staartmees noted, if you have a Premium plan or higher on another WordPress.com account, here’s how you can access live chat: https://wordpress.com/support/live-chat/#how-to-access-live-chat-support

  Do you have a site hosted with WordPress.com? If yes, what’s its URL?