live help

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  carieobaniongmailcom · Member · Dec 28, 2015 at 6:05 pm

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  I need to speak with someone in person for help. How can I do that?

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  timethief · Member · Dec 28, 2015 at 6:12 pm

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  We are all people. There isn’t a single dead person or zombie answering support questions here.

  Exactly what is it that you need help with?

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  timethief · Member · Dec 28, 2015 at 6:16 pm

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  There is no phone support but bloggers are writers and publishers so we have no issues with reading and comprehending written instructions.

  All support docs are at http://support.wordpress.com
  Type in live chat support and click search
  https://en.support.wordpress.com/?s=live+chat+support
  Note the results at that link please.

  Please see here for all the support options when you have technical support issues https://en.support.wordpress.com/help-support-options/

  If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.

  Also note, that you can email Staff at:
  support@wordpress.com
  or
  help@wordpress.com

  That said, the quick way to get support is to simply and clearly state exactly what you need help with here, because there’s rarely ever a question posed that has not been asked and answered previously.

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  carieobaniongmailcom · Member · Dec 28, 2015 at 6:26 pm

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  I am the chair of an organization that had a website and webmaster. That webmaster’s computer crashed and he “lost all documents needed to maintain the site.” In the meantime, the old site gets plenty of hits from google, but we have no way to update it. I was told that I could make a wordpress site and then have the old domain name point to it. I’m pretty sure that we have done that, and now the old site shows up in my WordPress under “My Sites” but I cannot edit it and I’ve been playing around for quite awhile with it and am very frustrated.

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  staff-doublebassd · Staff · Dec 30, 2015 at 4:11 am

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  Hi there,

  In the meantime, the old site gets plenty of hits from google, but we have no way to update it

  What is the name of the old site? Also what is the custom domain attached to that site?

  and now the old site shows up in my WordPress under “My Sites” but I cannot edit it and I’ve been playing around for quite awhile with it and am very frustrated.

  Can you not edit it because you can not gain access to the site? Or is it because you are having trouble with certain tools? If you have forgotten the password to the site, you can reset your password here:

  https://en.wordpress.com/wp-login.php?action=lostpassword

  For more information, please visit our support page:

  Change or Reset Your Password

  Let me know if you have any questions.

  Thanks!

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  carieobaniongmailcom · Member · Dec 31, 2015 at 1:02 am

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  the domain site that we own is http://www.arkansasmasters.org
  It has been mapped to WordPress, but I cannot edit it. I have no problem gaining access to the site.

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  staff-doublebassd · Staff · Dec 31, 2015 at 5:21 am

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  Hi there,

  I was told that I could make a wordpress site and then have the old domain name point to it. I’m pretty sure that we have done that, and now the old site shows up in my WordPress under “My Sites” but I cannot edit it and I’ve been playing around for quite awhile with it and am very frustrated.

  I see that the domain has been mapped here to WordPress.com, but you have not yet pointed the nameservers over to us. It is still showing the old site when I visited the domain.

  You will need to contact the domain provider in order to update the nameservers. For more information on updating nameservers, please visit our support page:

  https://en.support.wordpress.com/map-existing-domain/#2-ask-your-domain-provider-to-update-your-dns-settings

  Both the domain arkansasmasters.org and the old site is hosted with WideOpenWest:
  http://www.whoishostingthis.com/?q=arkansasmasters.org

  You can see the old site under your account now because you were able to attach it to your account via JetPack.

  If it is the self-hosted site that you are having trouble editing, we won’t be able to help you here, we don’t have access to the dashboard. you must contact WideOpenWest.

  For the difference between WordPress.com and WordPress.org, our support doc provides a breakdown of the two:

  WordPress.com vs. WordPress.org

  Please let me know if you have any questions or issues. I know it’s a lot of information, but I am here to help!

  Thanks!