Loaded new Theme and website now unavailable

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  mornen · Member · Aug 20, 2015 at 9:01 am

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  I have loaded new theme and now I cannot open my website just blank screen…..anybody with some ideas?

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  ehtis · Staff · Aug 20, 2015 at 9:28 am

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  Which website/blog is it? Please post its address.

  Is it a blog hosted here at WordPress.com (one ending with a .wordpress.com address)? This shouldn’t be happening here.

  Else, if it’s a self-hosted blog, which you have uploaded to your web hosting company and installed the WordPress software, you should either contact your web host or post the issue in community support forums of WordPress.ORG.

  That’s the appropriate forum which deals with self-hosted installations.

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  mornen · Member · Aug 20, 2015 at 10:15 am

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  http://www.ruggaworld.com hosted by Hetzer not wordpress

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  pmciano · Member · Aug 20, 2015 at 2:21 pm

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  @mornen

  You’ve reached support for the free blogs hosted at WordPress.com. The site you’ve indicated, ruggaworld.com, is running a self-hosted/installed version of WordPress (using the free WordPress.org software).

  To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can read more about that here:

  WordPress.com vs. WordPress.org

  Since your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  If you need professional help for your self-hosted WordPress site, please check out:

  http://jobs.wordpress.net/

  You may also wish to contact your host’s support team for more assistance.

  If you have any questions regarding WordPress.com, please let us know.