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  jhon442 · Member · May 6, 2021 at 6:11 am

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  I made a website on WordPress. It is the easiest platform for anyone to start a website, but since last week, some of my website pages are not loading. Some pages are taking a lot of time to load and sometime it shows an error that the page cant be reached. Mostly, I face this problem on my [spam link removed by staff] page. Can anyone guide me to the solution to this problem?

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  a18s · Member · May 6, 2021 at 11:09 am

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  @jhon442 Hi there,

  Thanks for providing your site URL. It looks like your site is not hosted with WordPress.com but elsewhere:
  https://www.whoishostingthis.com/#search=www.natures-bloom.com

  Have you tried reaching out to your hosting provider?

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  For sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  I hope that helps :)