Loading issues on mobile

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  chelseaandjack · Member · Feb 4, 2022 at 6:36 pm

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  Hi! When you go to our website on mobile, it doesn’t load until you start scrolling. For some people it never loads at all on mobile or tablets. How can we fix this?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  chelseaandjack · Member · Feb 4, 2022 at 6:37 pm

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  I’m not sure why it says that is our website. Our website is http://www.the-archers.photography

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  kokkieh · Staff · Feb 5, 2022 at 1:03 pm

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  Hi there,

  https://the-archers.photography/ is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider, so we have no control over how it works.

  How a site looks and behaves on mobile is usually controlled by the theme, and it sounds like there might be an issue with how the mobile version of your theme loads on mobile devices. So contacting support for your theme is your best option to get help with this.

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/