"Loading my sites…" ERROR – help?

• 

  georgestorr · Member · Oct 9, 2020 at 12:11 pm

  • Copy link
  • Add topic to favorites

  Hi, WordPress has been “loading my sites” for a long time now. Nothing’s really working. Are other people having this issue?

  Thanks,
  George

  The blog I need help with is: (visible only to logged in users)

• 

  shubhamgmath · Member · Oct 9, 2020 at 12:49 pm

  • Copy link

  Hi georgestorr

  Your site is opening properly on my end.

  I think it might be some browser or cache issue. Please refer to the support document below to know how to clear your cache:
  https://wordpress.com/support/browser-issues/

  If this doesn’t help. Let us know.

  Also, you are under the paid plans of WordPress.com. You can contact staff via email (if on the personal plan) or via both email or live chat (if on the premium or higher plan).
  https://wordpress.com/support/help-support-options/#where-should-i-go-for-support
  https://wordpress.com/support/help-support-options/#live-chat-support

  Hope this helps.

• 

  georgestorr · Member · Oct 11, 2020 at 1:26 pm

  • Copy link

  Thanks for your help. Unfortunately though, that hasn’t worked and I’m not being offered the option to email, only the forum? I’m wondering if there is some sort of issue with my account?

  Thanks again,
  George

• 

  staff-totoro · Staff · Oct 11, 2020 at 9:32 pm

  • Copy link

  Hi there,

  Because you have the WordPress.com Personal Plan on your account, you can get priority support by going here, instead of using these public forums: https://wordpress.com/help/contact

  However, as @shubhamgmath mentioned, for me your site loads quite quickly, so I do not see the issue you are seeing. Perhaps your local network is not as fast as it could be?

  I would like you to run the following network test to check your connection speed: http://www.speedtest.net/
  Can you tell me the results you get for:
  – Latency (ping)
  – Download speed
  – Upload speed

  For example here is what I get when I try:
  – Ping 13ms
  – Download 478.83Mbps
  – Upload 23.04Mbps

  Do you get similar? Specifically how is your Ping and Download speeds?

  Thanks for the additional info!