loading video

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  williewhit52 · Member · Dec 26, 2012 at 8:29 pm

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  My video fails to load. It is under the size limitation and in the correct format.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 26, 2012 at 8:42 pm

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  Which video from which video provider are you referring to?
  And which instructions did you follow?
  See here > http://en.support.wordpress.com/videos/

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  williewhit52 · Member · Dec 26, 2012 at 11:48 pm

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  I have the video upgrade on my site. I’ve posted several videos there before. I’m attempting to post a new video, which is approx 450 megs. I’m using the Add Media tab from my dashboard, and selecting a .MOV file from my computer. It takes forever to load, then after several hours of loading, it hangs up and does not complete. This has happened about 13 times.

  I have 13gigs of space, (paid upgrade) of which I’m using less than 1gig. Don’t know why this is so difficult this time, or why WordPress doesn’t have a phone line or instant message. Poor customer service, I guess.

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  timethief · Member · Dec 27, 2012 at 12:03 am

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  I tagged this thread for Staff assistance with your videopress issue. Please subscribe to the thread and you will be notified when they respond.

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  zandyring · Staff · Dec 28, 2012 at 6:52 pm

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  Hi there,

  I’ve seen a few reports of this exact issue – it seems to be .mov files. You may have success in the short-term if you try to convert your file to .m4v format instead. In the meantime, we will track this down and fix it!

  Cheers!

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  williewhit52 · Member · Dec 29, 2012 at 12:40 am

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  Thanks. It seems to like the .m4v much better. Reduced the file size quite a bit and converted it and it finally loaded.

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  zandyring · Staff · Jan 2, 2013 at 2:36 pm

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  I’m glad that solution works for you!