Locate Account Owner
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Hello all.
We seem to have a page located at http://drlam.wordpress.com/ we need to remove, as it shows duplicate content for our domain http://www.drlam.com/ on SEO reports.
As I understand it, WordPress.com will not “give” us access to someone else’s page, which is reasonable, as they have no way of identifying if we do, or do not, own this content.
However, in this case, we do need access to this page as it hurts us from an SEO perspective.
Is there a way we can get the email address associated with this account, so that we can try to contact the owner to gain access.
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Is there a way we can get the email address associated with this account, so that we can try to contact the owner to gain access.
No. That would be a breach of the privacy policy.
The email address registered with your WordPress.com username account is your unique identifier. Every WordPress.COM blog has a sole owner and it is the person with the WordPress.COM username account who registered the blog under that username account and their associated email address.
https://en.support.wordpress.com/email-address/
https://en.support.wordpress.com/email-notifications/The blog’s owner must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased upgrades to renew them, or to transfer the blogs and the upgrades to another username account, or to use the lost password link, or the account recovery form, or to delete site content, or to delete the site itself.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.
Clicking this link should display all blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibilityIf the log-in information is lost visit https://en.wordpress.com/wp-login.php?action=lostpassword
If you are not successful, then please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.
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Try leaving a comment on the site and see if the comments are sent to the blog owner and ask them to contact you
Since the site is just duplicate content (probably within the fair use things since the excerpt is short with a link back -) – however you could try reporting the blog and claiming the site is an SEO scam or file a DMCA complaint – that might get the site taken down
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Excellent, thank you for that information. Do you have an approximate turn-around time for the Account Recovery Staff? We are eager to finalize our SEO strategies.
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Also, if we cannot gain access, what are the steps needed to make http://drlam.wordpress.com private?
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There is no timeframe we can provide and the Acccount Recovery Staff frequently have a backlog.
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I understand that the privacy policy needs to be upheld (and in fact deeply appreciate it is, despite the issue we have).
I have a (hopefully) easier to answer question that could help us with this. Can you answer if the registered admin email on drlam.wordpress.com is an @drlam.com email address?
To avoid ambiguity between no and cannot say, please answer with yes, no, or that you cannot say.
If we cannot get access, is making drlam.wordpress.com private an option?
Again, thank you so much for your assistance.
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Thank you, you’ve been very helpful.
My only remaining question is can http://drlam.wordpress.com/ be made Private?
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Yes, the owner of that blog can log-in and chnage the visibility setting once the account has been recovered. Alternatively, the blog’s owner can delete it.
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Again, thank you for the information, we found the correct email address associated with the account. Can we, or do we, need to cancel our lost account form?
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That’s great news. I don’t know of a way to cancel the account recovery submission but I believe Staff can do that so I tagged the thread for their attention.
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