Locating my host location/IP address, FTP username and password.

• 

  magicwebfairy · Member · Oct 4, 2015 at 11:02 pm

  • Copy link
  • Add topic to favorites

  Where do i locate this information and/ or how do i contact WordPress?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Oct 4, 2015 at 11:44 pm

  • Copy link

  All support docs are at: https://support.wordpress.com and the search box there works great.
  Type in FTP access and click search https://en.support.wordpress.com/?s=ftp+access
  Results https://en.support.wordpress.com/ftp-access/
  Type in wordpress.com vs wordpress.org
  https://en.support.wordpress.com/com-vs-org/
  Results https://en.support.wordpress.com/com-vs-org/

  What you refer to is access that is only provided for wordpress.ORG software installs and does not apply at all to a blog like http://magicwebfairy.wordpress.com/ which is hosted by wordpress.COM.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums.

  If you want to hire a web host http://wordpress.org/hosting and set up a wordpress.ORG software install so you do have FTP access to a site you can get help from your peers on the WordPress.ORG support forums to do that.

  For androids you need to inquire over at http://android.forums.wordpress.org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

• 

  timethief · Member · Oct 4, 2015 at 11:49 pm

  • Copy link

  Where do i locate this information and/ or how do i contact WordPress?

  As I said above all support docs are at: https://support.wordpress.com

  In addition to support options here https://en.support.wordpress.com/help-support-options/ we can email Staff using
  help@wordpress.com
  or
  support@wordpress.com

  Tag searches work well too.
  Example: no FTP access
  https://en.forums.wordpress.com/tags/no-ftp-access

  Google search is also productive:
  Example: no FTP access site:en.forums.wordpress.com