Locked out

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  kelseykramersjourney · Member · Sep 20, 2021 at 4:54 pm

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  Hello I am logged out of my work WordPress https://heavy.com/author/kramerkelsey/

  None of the backup codes are working and I’m not getting verification codes texted to my #.

  I need help ASAP since this is for my work. :(

  Please and thank you!

  The blog I need help with is: (visible only to logged in users)

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  kelseykramersjourney · Member · Sep 20, 2021 at 4:56 pm

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  I don’t need help with this blog I need help with my heavy.com which is connected through WordPress.

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  staff-totoro · Staff · Sep 20, 2021 at 7:25 pm

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  Hi there,

  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to that account. Thanks!