Locked out

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  toddouzts · Member · Mar 6, 2023 at 8:05 pm

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  Hello, I recently sold my .com domain after 19 years and replaced it with a .org domain through my host, IONOS. They updated my WordPress connections but now I can’t log in to edit my site. I keep getting Captcha challenges over and over. I could see that WordPress had in fact updated my URL, but now it says JetPack has blocked my IP address due to “security violations.” This is ridiculous as I am PAYING for this package. And when I click WordPress’ button to send myself an email to unlock my account, WordPress says my account doesn’t exist. WTF happened? It was supposed to be a simple domain name change!

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Mar 7, 2023 at 8:56 pm

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  Hey there, these forums are primarily for our hosted sites, but I think we can point you in the right direction.

  For Jetpack, can you try allowing your IP via WordPress.com? You can enter IP addresses here:
  My Sites → Settings → Security → Prevent brute force login attacks

  Remember your username here might be different from your regular wp-admin login, as it’s a separate account. Then, your host may help you fix any issues with the site URL or recover access.